Now in early access — built by an MSP, for everyone

Support, reimagined.

Tickets, WhatsApp, email, client management, invoicing, remote control, knowledge base, and team chat — all in one platform. Pay by tier, not by agent.

See how it works

app.tiquet.app

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142

Resolved

Avg. Response

#4821

VPN connection drops intermittently

Acme Corp

HighSarah4m

#4820

Email not syncing on Outlook

GreenTech Inc

MedMike12m

#4819

New printer setup — 3rd floor

BrightStar LLC

LowAlex28m

#4818

CCTV camera offline — lobby

Summit Partners

HighJordan1h

Features

Everything. One platform.

No more juggling different tools. Your entire support operation, unified.

🎫

Smart Ticketing

Email-to-ticket, auto-assignment, SLA tracking, and multi-client management. Built for the way support teams actually work.

💬

WhatsApp Business

Native WhatsApp API integration. Receive messages, convert to tickets, reply — all without leaving the dashboard.

📧

Multi-Provider Email

Catch-all addresses, multi-provider failover, and loop detection. Enterprise email handling without the enterprise price.

👤

Client Management

Full client profiles with contacts, locations, assets, contracts, and SLAs. Every ticket, invoice, and conversation is linked to its owner.

💰

Invoicing & Proposals

Generate branded proposals and invoices from tickets and client records. Automated pricing, PDF export, and payment tracking.

🖥️

Remote Control

Built-in remote access. Connect to client machines directly from a ticket — no external tool, no extra license.

📚

Knowledge Base

Internal and customer-facing articles. Agents find solutions faster, clients self-serve. Linked to tickets so answers are always one click away.

👥

Team Chat

Internal messaging for your entire team. Discuss tickets, share files, and coordinate — without switching to Slack or Teams.

How It Works

Everything connects. Automatically.

Other platforms force you to wire things together. In Tiquet, every module is natively integrated from day one.

📧

Client sends email → auto-creates ticket, linked to client profile

💬

Client sends WhatsApp → auto-creates ticket, same unified queue

🎫

Ticket assigned → agent notified in Team Chat with full context

📚

Agent searches KB → finds solution, links article to ticket

🖥️

Needs remote access? → launches session from ticket view

✅

Ticket resolved → client notified on their original channel

💰

Billable work? → invoice generated from ticket + client data

One workflow. Zero switching.

In most helpdesks, you create a ticket in one tool, message the client in another, remote into their machine with a third, and invoice them in a fourth. That's not support — that's chaos.

Tiquet was designed as a single, interconnected system:

→Clients are the backbone — every ticket, invoice, asset, and conversation links to a client profile with full history and SLA terms
→Tickets are created automatically from email and WhatsApp, or manually — always linked to a client
→Knowledge Base articles are searchable from any ticket; agents attach KB solutions to resolutions, building institutional knowledge over time
→Remote Control launches from the ticket context — the agent already knows the client, the issue, and the machine
→Invoicing pulls from ticket data and client records — time logged, services rendered, rates agreed upon in the SLA
→Team Chat lets agents discuss tickets internally without leaving the platform — every conversation stays contextual

Our Story

We built this because nothing else worked.

After nearly 20 years running a managed service provider, we were tired. Tired of paying per-agent fees that punished us for growing. Tired of stitching together five different tools. Tired of helpdesks that weren't built for how IT support actually works.

So we built our own. Not a side project — a platform we run our entire business on, every single day. WhatsApp messages from clients become tickets automatically. Remote sessions launch from the ticket view. Invoices generate from resolved work. The knowledge base helps agents solve recurring issues in seconds. Client profiles keep everything organized. It's the tool we wished existed. Now it does.

Pricing

Pricing that respects your growth.

Flat tiers. All features included. Add agents without adding cost.

Starter

1–5 agents

$79/mo

Flat rate. No per-agent fees. Ever.

All modules included
WhatsApp + Email
Knowledge Base
5 GB storage
Community support

How we stack up.

FeatureTiquetOthers

Per-agent pricing✕✓

WhatsApp native✓💰

Client management (CRM)✓💰

Built-in invoicing✓✕

Remote control✓✕

Knowledge base✓💰

Team chat✓💰

Email failover✓✕

Built by MSP engineers✓✕

💰 = Paid add-on ✕ = Not available ✓ = Included in all plans

FAQ

Common questions.

Instead of charging per agent (like Freshdesk, Zendesk, etc.), we charge a flat monthly fee based on your team size tier. Add or remove agents within your tier and your bill stays the same. All features are included at every tier — no upsells, no add-ons.

Tiquet connects to the official WhatsApp Business API. Your clients message your business WhatsApp number, and those messages appear directly in your helpdesk as tickets. You can reply from the dashboard, assign them to agents, and track resolution — all within the same platform where your email tickets and client records live.

You can create both internal articles (visible only to your team) and customer-facing articles (for client self-service). Articles are searchable from within any ticket, so agents can find and attach solutions instantly. Over time, your KB becomes a powerful resource that reduces repeat tickets and speeds up resolution.

Every client gets a full profile: contacts, locations, assets, contracts, SLA terms, and complete ticket history. When a ticket comes in, it's automatically linked to the right client. When you generate an invoice or proposal, it pulls from the client's data. It's a lightweight CRM built specifically for service businesses.

Yes — 14 days, all features unlocked, no credit card required. We want you to experience the full platform before you decide.

Absolutely. While Tiquet was born from MSP and IT support needs, it works for any business with a support team — customer service, facilities management, internal helpdesks, and more. The WhatsApp integration is especially popular with client-facing businesses.

Yes. We offer migration support to help you import your existing tickets, contacts, and configuration. Our team will work with you to ensure a smooth transition.

Your data is encrypted in transit and at rest. We run on enterprise-grade infrastructure with automated backups, monitoring, and strict access controls. We never sell or share your data.